Satellite Tv Dish Network Customer Service vs Direct Satellite Tv Customer Service
By: frankbilotta | Posted: 14th May 2010
I performed a little project today to compare Satellite TV Customer Service for Dish Network and DirecTV customer serice. I called the toll free 800 number listed on the Dish Network Webpage for existing customers. I was briefed on the Dish Network TV Offers that included the NFL Network Red Zone Pakage and informed of the Dish Network website. It may have taken 1 minute to prompt through and request an operator all with ease so I may with a Dish Network Sales Represenative. I spoke with an Adam who provided me an operator I.D. and asked How he may assist me. Then came my call to Direct Satellite TV customer service.
I called the toll free 800 number listed on the Direct Satellite TV website . Upon an automated system picking up my call I was asked to say yes if I had Direct TV Satellite service. Had I said no I would have been routed to a DirecTV sales department so I said yes in order to speak to a Direct Satellite TV Cuistomer Service Representaive. Upon the yes I was prompted for a telephone number for my account. I then verbally requested an operator. I had no such luck.
I was prompted six more times for my Phone number or account number, which not many people have when calling a customer service number and if I was an actual customer or even worse elderly this would have proved to be quite difficult. As I found myself fighting with an automated voice I entered a bogus number and then gave up. Direct Satellite TV does not like to deal with their customers as you will notice a lot of their rebates are geared into online account activations to let their cusotmers deal with their own issues online.
There is also a 5 dollar charge if you are succesful at obtaining a customer service representative compliments of Direct Satellite TV. If you ask me who provides the better hands on Satellite TV Customer Service i would prefer to deal with Dish Network myself.It only took Dish Net. According to JD Power Customer Satisfaction Dish Network and Direct TV Satellite are still ranked higher in all regions of the U.S than any Cable Provider Customer Service. Judging from my experience today I would sway towards DishNetwork if you are looking for ease of Customer Service and getting in touch with your Satellite TV Provider Dish Network Provider when you need them
Frank helps people learn about Dish Network
Satellite TV, and how they can save money every month with popular Dish Network Packages. There is a lot of good news to share and also help people determine
Dish TV or
DirecTV
By: Frank Bilotta
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Tags: existing customers, customer satisfaction, satellite service, customer service representative, automated system, customer service number, red zone, tv website, dish network tv, nfl network