http://www.articleheaven.net en-us editorial@articlealley.com Traditional legalistic demands for payment can be hard to understand and can be less effective at encouraging customers to pick up the phone than plain-language, well-designed letters that incorporate frequently asked questions, and easy, direct payment m... http://www.articleheaven.net/improving-customer-communications-with-well-designed-debt-letters-2423868.html 30th March 2012