http://www.articleheaven.net en-us editorial@articlealley.com By the mid to late 90's, telephony was sophisticated plenty of for callers to interact with an IVR by way of equally speech and phone keypads. Through this time, rumors fueled by marketplace specialists about the new voice response engineering and promise... http://www.articleheaven.net/review-these-ivr-fundamentals-in-less-than-5-minutes-2291224.html 21st June 2011