http://www.articleheaven.net en-us editorial@articlealley.com Interactive Voice Response or IVR is an innovative technology that allows interaction between a computer and caller via the telephone. For businesses facing large call volumes, an IVR system of IVR is especially important. How IVR powered call centers wor... http://www.articleheaven.net/improve-your-customer-service-with-innovative-ivr-system-1608671.html 19th June 2010