http://www.articleheaven.net en-us editorial@articlealley.com A poll conducted by Training magazine shows the use of electronic mail rising among industry professionals. When participants of the census were asked which means of external communication they use, 53% of them answered "e-mail." At a distant 24%, telepho... http://www.articleheaven.net/improving-email-communication-at-your-call-center-1611395.html 21st June 2010