http://www.articleheaven.net en-us editorial@articlealley.com What do customers actually want from "call accounting"?; Suppliers promote the tool as a way of saving money and improving efficiencies, but a software package by itself will not achieve these goals, it can only provide reports in support of a management ... http://www.articleheaven.net/5-leading-benefits-buyers-want-from-call-accounting-1991767.html 28th January 2011