http://www.articleheaven.net en-us editorial@articlealley.com As the French writer Francois-Marie Arouet (aka Voltaire) said: "When you listen, you have power. When you talk, you give it away."� Sure you'll need to respond to or ask your own questions, but listening is the best way to learn what you're being told or... http://www.articleheaven.net/communication-listen-first--talk-second-1700237.html 13th August 2010