http://www.articleheaven.net en-us editorial@articlealley.com A typical Call Centres or contact centre in the modern concept is a service centre, which has adequate telecom facilities, trained consultants, and access to a wide database, internet and other on-line information support infrastructure to provide informa... http://www.articleheaven.net/what-is-a-call-centre-or-contact-centre-1396696.html 15th February 2010