http://www.articleheaven.net en-us editorial@articlealley.com Keeping competitive is critical for Cox—like all telecom companies. To lower costs, Cox needs to update a nearly defunct work-order management system. Replacing the system also will help Cox increase customer satisfaction when its 3,500 technicians ar... http://www.articleheaven.net/cox-communications-achieves-millions-in-productivity-savings-with-webmethods-business-process-manage-1529759.html 04th May 2010