http://www.articleheaven.net en-us editorial@articlealley.com A long time ago—when the concept of CRM, or customer relationship management had not been heard of, and that there was no software that would help you with it—businesses would utilize various kinds of applications to keep track on the performance of t... http://www.articleheaven.net/the-importance-of-centralising-fax-email-sms-and-voicemail-1282927.html 09th December 2009