http://www.articleheaven.net en-us editorial@articlealley.com The common manner of the call center agents answering calls is gradually becoming an out-of-date manner of facilitating solutions. In today's world of Internet, the consumer driven market is no more pleased much by calling call centers. The consumer may c... http://www.articleheaven.net/contact-center-technology-and-solutions-an-easy-guide-1265621.html 30th November 2009