http://www.articleheaven.net en-us editorial@articlealley.com What's the first contact a customer or potential customer is going to have with your business? Outside of advertising and a web site of course, but those are more passive contacts. How do customers first interact with your business on a personal level? ... http://www.articleheaven.net/customer-satisfaction-is-directly-related-to-call-center-effectiveness-853276.html 09th April 2009