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Call centers have become a very successful industry in the Philippines. According to the Philippine government, call centers are considered as the Sunshine Industry of the Philippines t because of its massive expansion over the last 10 years. It is consid...

The call center industry in the Philippines have significantly changed compared in the past. Before the introduction of outsourced call center agencies in the Philippines, such as Sykes, Convergys, eTelecare, and many others, the call center industry in t...

What is a call center? Call center, or call centre in other nations, is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. Almost every country of every world are known for their call center ag...